BuyKitchenSinks.com Returns
Return Information
Our policy is simple: If you are not completely satisfied with a product you purchased from BuyKitchenSinks.com, return it for an exchange or a refund of the purchase price.
Just call us toll free at 866-203-2109 and we will issue you an RGA (Return Goods Authorization) number. This number simplifies and speeds up the processing of your return.
Please be advised all UPS packages must be inspected for damage within 72 hours of delivery. All common carrier freight must be inspected for damage within 2 business days. Damages claims after these time periods may be rejected by UPS or the freight carrier.
No restocking fees. No time limits. No hassles.
- Items must be unused and/or uninstalled. We won't issue a refund for the faucet used just so a guest bathroom will be ready for party guests or for the shower enclosure installed in a rental property so it would pass inspection. Some have tried.
- We will not accept returns on improperly handled or abused items. For example, we do not accept faucet returns with wrench marks all over them (use a strap wrench to tighten plated nuts) nor will we take back items that were scratched because they were dragged across a dirty floor.
- We will pay for shipping back to us if we sent you the wrong item or the item is not as we described it.
NOTE: Some of the kitchen sinks we offer are individually made from molds which may result in slight variances from measurements stated on our site or in the manufacturers' schematics. BuyKitchenSinks.com assumes no responsibility for these variances. If custom building something to use with one of these products, utilize the on-line schematics as a rough guide ONLY and obtain exact measurements once product arrives on-site.
- BuyKitchenSinks.com will try to special order any item that is not listed on our website. All special orders are subject to the manufacturer's return policies that may include RESTOCKING FEES plus all return shipping costs or the item being NON-RETURNABLE. Please inquire about return policies before purchasing special order items. Any custom work done by BuyKitchenSinks.com may be NON-RETURNABLE or subject to RESTOCKING FEES.
- We are not responsible for lost, misdirected, improperly packaged, or damaged return items. Please use a shipping company that insures and tracks the items they ship. Make certain that the item is packaged in accordance with their instructions. For example, UPS has issued Guidelines for Good Packaging you can use to properly pack an item for shipment. Visit: UPS's guidelines page for more information.
In most cases, you should be just fine if you reuse the original packing and shipping materials.
Return Items should be addressed to:
BuyKitchenSinks.com
534 West Green Street
Hazleton, PA 18201
RETURNS DEPARTMENT
RGA # _____________
Please allow us up to ten business days after your item arrives to process your return and issue a credit.
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